Delivery and pickup within 30 miles. Check your ZIP
The Event Collective

Policies

The fine print, in plain words.

Placeholder terms. Confirm every number in src/data/site.ts before launch.

Rental period

Pieces go out the day before your event and come back the day after (3 days total).

Prices on the site are for one rental period. A late return is billed at a daily rate of 50 percent of the item price, per day.

Longer rentals, such as a weekend plus a following week, are available on request. Ask when you reserve.

Delivery

We deliver in a two-hour window and text you when we are ten minutes away. Delivery fees depend on your city and are shown at reservation.

Please make sure the delivery location is accessible, with clear walkways, and that someone can meet us if the order includes large or fragile items.

We place items in the first room or area you specify. Setup and styling are available as an add-on for larger orders.

Pickup

Pickup is by appointment, usually 10am to 4pm the day before your event.

We pack items in bins and bags for you. Please bring a vehicle that suits the size of your order. Larger items, such as casino tables, are delivery only.

The exact pickup address is sent with your confirmation.

Cleaning

Linens come back rinsed of food, not washed. We launder them. Hard goods just need a quick wipe.

Please do not machine wash or iron any items. Our process is gentle on fabrics and keeps them looking right for the next host.

Damage and replacement

Normal wear is expected and never charged. Breakage, stains that do not wash out and missing pieces are billed at the replacement cost listed on the item.

The replacement cost of each item is listed on its page. We will always tell you and share a photo before charging anything.

Cancellation and changes

Free changes and cancellations up to 14 days before your event. Within 14 days we keep a 25 percent holding fee. Within 3 days, 50 percent.

Rain or an emergency? Talk to us. We are people first, and we will do what we can.

Payment

A 25 percent deposit holds your date. The balance is due 3 days before delivery. Nothing is charged online yet.

This website does not take card payments yet. After you send a reservation request, we confirm availability and send a payment link.

Questions about a policy? Ask us.