FAQ
Questions, answered.
Booking
How far ahead should I reserve?
For weekend dates in spring, fall and December, reserve three to six weeks ahead. Smaller orders and weekdays can often be reserved within a week.
Is there a minimum order?
Our minimum order is $75 before delivery. We can sometimes make exceptions for pickup. (Placeholder terms, to be confirmed.)
How do I reserve?
Add pieces to an Event List, then send a reservation request on the Reserve page. We confirm availability by email or text within one business day. Nothing is charged online yet.
Can I change my order?
Free changes and cancellations up to 14 days before your event. Within 14 days we keep a 25 percent holding fee. Within 3 days, 50 percent.
Delivery and pickup
What is your delivery area?
We serve a radius of about 30 miles from our studio. Use the ZIP checker on the home page or visit the Service Area page.
How does delivery work?
We deliver in a two-hour window the day before your event and collect the day after. You choose the address and we confirm the window by text.
Can I pick up?
Pickup is by appointment, usually 10am to 4pm the day before your event.
What if no one is home?
We can deliver to a garage, a porch or a venue manager if you tell us ahead of time. Larger items, such as casino tables, need someone present to place them.
Care and cost
Do I need to clean anything?
Linens come back rinsed of food, not washed. We launder them. Hard goods just need a quick wipe.
What happens if something breaks?
Normal wear is expected and never charged. Breakage, stains that do not wash out and missing pieces are billed at the replacement cost listed on the item.
How does pricing work?
Every price is for one rental period (three days: the day before, your event, the day after). Longer rentals are available on request.
Do you charge a deposit?
A 25 percent deposit holds your date. The balance is due 3 days before delivery. Nothing is charged online yet.
Events
Do you rent for weddings?
Yes. Weddings, rehearsal dinners, showers and every kind of small gathering. Weddings over 75 guests include a planning call.
Can planners, caterers and venues open an account?
Yes. See the Trade page for net terms, recurring orders and a dedicated contact.
Do you offer setup and styling?
Delivery includes placement of large items. White-glove setup is available for larger events; ask for a quote.
What if it rains?
Tell us your plan. Most pieces handle light weather, and we can swap to flameless candles or indoor-friendly options.
Still wondering? Contact us.